Terms & Conditions
Terms & Conditions:
Please read the following Terms and Conditions carefully. These Terms and Conditions apply to all purchases from our online shop (http://ildikoschocolate.co.uk) and do not affect your statutory rights. If you have any questions don't hesitate to contact us.
Description of goods:
All reasonable care has been taken to ensure that the items shown on our web site, their description are correct. All of the products are handmade produced by Ildiko`s Chocolate. Due the method of handmade production may result in changes to the product's appearance or size/ weight from that stated on our web site.
If you have a particular concern about the ingredients in any product please contact us and we will happily check for you and email a copy of the current product label. You should always read the label before consuming the product and never rely solely on the information presented on this web site.
The price to be paid by you will be the price advertised on our web site at the time you place your order. All prices are in Pounds Sterling (GBP), including VAT, but not incude delivery.
Prices, offers and products are subject to availability and may change at any time.
Placing your order:
When You place an order to purchase a product we will send you an e-mail confirming receipt of your order and containing the details of your order including transaction and your order reference numbers. Your order represents an offer to us to purchase a product, which is accepted by us when we process payment for your order.
Any products on the same order, which we have not confirmed in a dispatch confirmation E-mail to have been dispatched, do not form part of that contract. If you have incorrectly entered your email address your confirmation and dispatch email may fail. So long as payment has been processed successfully this will in no way affect your order.
Failure by us to send a receipt confirmation email or dispatch confirmation email in no way invalidates your offer or our acceptance of your offer.
We take orders and process payments exclusively trough our online webshop. We are not able to take any mail or telephone order.
You can pay by credit or debit card or by PayPal.
By the time of placing your order the payment details will be taken and processed immediately by PayPal and stored securely by them (you'll be able to see the padlock icon on the pages when these details are collected). Your details will be securely encrypted and are NOT held by Ildiko`s Chocolate. Your do not need a PayPal account and can pay by Visa, Mastercard, American Express, Maestro or Solo.
We deliver to UK and Mainland Europe.
We are using Royal Mail 1st Class Standard or Parcel2Go courier services for UK delivery and Royal Mail Airsure services to Mainland Europe, however we reserve the right to change the delivery method without prior notice. Normal UK delivery time is two- three working days after order has been dispathced.
We will send you an email to confirm your order has been dispatched.
It is your responsibility to make arrangements to accept goods on delivery. If for any reason you fail to take delivery, risk in the goods passes to you and the goods shall be deemed to have been delivered.
In the unlikely event that an order is lost, damaged, delayed or faulty we will only cover the cost of replacing the items and will not be liable for any associated damages or losses. Please see our Returns& Refund policy, below.
All delivery charges will be calculated and charged by the time of your order and it is clearly displayed on your shopping cart and order confirmation. The amount of delivery charge is calculated by the total weight of products in your shopping basket and the delivery destination.
Cancelling your Order
You have the right to change your mind and can cancel your order at any time, up to seven working days after the day after your order was delivered. The cancellation must be done in writing and sent via email or post.
If your item has been shipped prior to you cancelling the order you will need to promptly return the complete package to us, with all items unopened and unused. We will not refund the shipping cost of items dispatched prior to cancellation, nor the cost of returning these.
We recommend that you obtain a proof of posting for any items that you return to us as we cannot authorise a refund until we have received the returned items. We will advise you of receipt of the returned items and a refund will be issued within 30 days.
Returns & Refunds
We hope that you are completely satisfied with your order, but in the unlikely event that an item is unsatisfactory please contact us within 48 hours of receipt. We will usually ask you to return the goods promptly, unused and in their original packaging. If an item is damaged and cannot be returned (such as broken glass), we will ask you to take a photograph of the damage to enable us to claim a refund from Royal Mail.
We recommend that you obtain a proof of posting for any items that you return to us as we cannot authorise a refund until we have received the returned items. We will advise you of receipt of the returned items and a refund will be issued within 30 days. Please note that postage for returned items cannot be refunded.
If you need to reach us, please use the contact us features on our page. Alternatively you can use one of the following methods:
By Phone:+44 (0) 1932910819 (standard network rate applies)
By Post: Ildiko`s Artisan Chocolates Ltd, 17 High Street, Bookham, Surrey, KT23 4AA, United Kingdom
When placing your order you will be asked to tick a box to signify that you accept our terms and conditions. By not clicking the acceptance box you have indicated that you do not agree to these terms and conditions and do not wish to proceed with the order.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond our reasonable control.
Liability, Variation and Jurisdiction
Our liability in connection with any order will not exceed the total price charged for the items ordered. No addition to or variation can be made to these conditions, unless specifically agreed in writing and signed by Ildiko`s Chocolate . No person employed by or under contract with the company has the authority to alter or vary these conditions in any way.
English law will apply to the contract between us and the English courts will have exclusive jurisdiction in the case of any dispute.